Privacy Policy

Privacy Policy

Last updated: 27/05/2026

This Privacy Policy describes how Coffees Club (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

This policy applies to visitors and customers of Coffees Club.


1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number (if provided)
  • Payment details (processed securely by third-party payment providers)
  • Order history
  • Device information
  • Browser type
  • IP address
  • Website usage and interaction data through cookies and analytics tools


2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order confirmations and shipping updates
  • Provide customer support
  • Improve our website, products, and customer experience
  • Detect fraud and protect our business
  • Comply with legal and tax obligations
  • Send marketing emails and promotional content (only where you have opted in)

You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.


3. Legal Basis for Processing

Under UK GDPR and EU GDPR, we rely on the following legal bases for processing personal data:

  • Contractual necessity - to fulfil your orders and provide services
  • Legal obligations - for tax, accounting, and regulatory requirements
  • Legitimate interests - to improve our website and prevent fraud
  • Consent - for marketing communications and certain cookies/tracking technologies


4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and support marketing activities.

These may include:

  • Essential website cookies
  • Analytics cookies
  • Marketing and advertising cookies

We may use services such as:

  • Google Analytics
  • Meta advertising and tracking tools
  • Email marketing and ecommerce integrations

You can manage your cookie preferences through our cookie consent banner or your browser settings.

Please see our Cookie Policy for more information.


5. Sharing Your Information

We only share personal information with trusted third-party providers necessary to operate our business and fulfil orders, including:

  • Shopify
  • Payment processors
  • Delivery and logistics providers
  • Email marketing providers
  • Analytics and website service providers

We do not sell your personal information.


6. International Data Transfers

Some of our service providers may process or store personal data outside the United Kingdom or European Economic Area (EEA).

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.


7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes
  • Enforce our agreements


8. Your Rights

Under applicable data protection laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Restrict or object to certain processing activities
  • Request a copy of your personal data
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.


9. Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, disclosure, or alteration.

Payments are processed securely through trusted third-party payment providers.


10. Children’s Privacy

Our website and products are not intended for children under the age of 13, and we do not knowingly collect personal information from children.


11. Automated Decision-Making

We do not use automated decision-making or profiling that significantly affects customers.

 

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: coffeesclub@customercontact.info

Address:
167-169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom