Privacy Policy

Last updated: July 31, 2026

This Privacy Policy explains how Coffees Club Ltd ("Coffees Club", "we", "us" or "our") collects, uses, stores and shares your personal information when you visit or use coffeesclub.shop (the "Site"), purchase our products, use our services, or otherwise communicate with us (collectively, the "Services").

For the purposes of applicable data protection laws, Coffees Club Ltd is the data controller responsible for your personal information, unless otherwise stated.

In this Privacy Policy, "you" and "your" means anyone who visits or uses the Site, purchases our products, subscribes to our communications, or otherwise interacts with us.

Please read this Privacy Policy carefully to understand how we handle your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, the Services we provide, how we process personal information, or applicable legal and regulatory requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and, where required by law, take appropriate steps to notify you of material changes.

We encourage you to review this Privacy Policy periodically.

How We Collect, Use and Share Your Personal Information

We collect personal information in different ways depending on how you interact with Coffees Club. This section explains what information we collect, where it comes from, why we use it and, later in this section, who we may share it with.

Information You Provide

You may provide us with personal information when you purchase a product, create or use an account, subscribe to our communications, contact us, or otherwise interact with the Site.

Depending on how you use our Services, this may include:

• Contact information, such as your name and email address.
• Order information, such as products purchased, billing information, delivery information where applicable, transaction details and contact information associated with your order.
• Account information, such as account details and information used to manage access to your account, where an account is available.
• Customer support information, including information you choose to provide when you contact us or communicate with us about an order, product or other enquiry.
• Marketing information, such as your email address and your preferences regarding communications from us.
• Other information you voluntarily provide when interacting with Coffees Club.

You may choose not to provide certain information. However, some information is necessary for us to process an order, provide a requested service, respond to an enquiry or provide particular features of the Site.

Orders & Digital Products

When you purchase a Coffees Club product, we use relevant personal information to process and fulfil your order, confirm your purchase, provide access to digital products, process payments, provide customer support and maintain appropriate transaction records.

Because our products are primarily digital, we may provide purchased products through electronic delivery methods, such as download links or email.

We may also send you essential transactional communications relating to your purchase, including order confirmations, digital product delivery information, payment confirmations and other service-related messages.

Customer Support

If you contact us, we may collect and use the information you provide to respond to your enquiry, assist with an order or product, resolve problems and maintain records of customer support interactions.

We use this information to provide effective customer service and maintain our relationship with you.

Marketing Communications

Where permitted by law, we may send you marketing communications about Coffees Club, including our products, services, promotions, updates, content and other information that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

If you opt out of marketing communications, we may still send you essential non-marketing communications relating to your orders, purchases, account, customer support enquiries or other Services you have requested.

Analytics & Improving Our Services

When you visit or use the Site, we may use personal information and automatically collected information to understand how visitors interact with our Site, identify trends, monitor performance, improve functionality, develop our products and Services, and improve the overall user experience.

Where appropriate, we may use analytics tools and similar technologies provided by third-party service providers for these purposes.

Security & Fraud Prevention

We may use personal information to maintain the security of the Site and Services, detect and prevent fraud, investigate suspicious or unlawful activity, protect our business and users, and enforce our terms and policies.

We may also use information where necessary to comply with legal or regulatory obligations or to establish, exercise or defend legal claims.

Information Collected Automatically

When you visit or use the Site, certain technical and usage information may be collected automatically through cookies and similar technologies.

Depending on how you interact with the Site, this may include:

• IP address;
• browser type and version;
• device type and operating system;
• network and connection information;
• pages visited and links interacted with;
• information about how you use the Site;
• referring website or source;
• approximate location derived from technical information such as an IP address; and
• other technical or usage information collected through cookies and similar technologies.

We use automatically collected information to operate and secure the Site, understand how visitors use it, improve performance and functionality, analyse trends and enhance the user experience.

Information From Third Parties

We may receive personal information from third parties that support our business or provide services on our behalf.

These may include:

• Shopify, which provides the e-commerce platform used to operate our Site;
• payment processors, which process payments and provide us with information necessary to confirm and fulfil transactions;
• email and marketing service providers, where you have subscribed to our communications or interacted with our marketing;
• analytics and technology providers that help us understand and improve the Site; and
• other service providers that process information on our behalf.

Where we receive information from third parties, we will handle it in accordance with this Privacy Policy and applicable data protection law.

Who We Share Your Information With

We may share your personal information with third parties where necessary to operate our business, provide the Services, fulfil your orders, comply with legal obligations or otherwise for the purposes described in this Privacy Policy.

These may include:

• Service providers and processors that provide services such as website hosting, e-commerce, payment processing, digital product delivery, email delivery, marketing, analytics, cloud storage, customer support, security and other business functions.
• Payment providers to process transactions and prevent fraudulent or unauthorised payments.
• Business and technology partners where necessary to provide or improve our Services.
• Professional advisers, such as legal, accounting or financial advisers, where reasonably necessary.
• Government, regulatory or law enforcement authorities where we are legally required to do so or where disclosure is necessary to protect our rights or comply with a legal obligation.
• Other parties involved in a business transaction, such as a merger, acquisition, restructuring, sale of assets or insolvency proceeding.

We may also share information where you have specifically requested or authorised us to do so.

We do not sell your personal information in the ordinary meaning of that term.

We do not knowingly collect or disclose sensitive personal information unless permitted or required by applicable law.

Lawful Bases for Processing

We process your personal information only where we have a lawful basis to do so under applicable data protection law.

Depending on the circumstances, these lawful bases may include:

Contract

We may process your information where it is necessary to enter into or perform a contract with you, such as processing an order, providing a digital product, processing payment or providing customer support relating to your purchase.

Legal Obligation

We may process your information where necessary to comply with a legal or regulatory obligation, such as accounting, tax, financial, consumer protection or other legal requirements.

Legitimate Interests

We may process information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.

This may include operating and improving our Site, maintaining security, preventing fraud, understanding how our Services are used, responding to enquiries and managing our business.

Consent

In circumstances where applicable law requires consent, we will ask for your consent before processing your personal information for the relevant purpose.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

For direct marketing and cookies, additional rules may apply under applicable electronic communications and privacy laws.

Cookies

Like many websites, we use cookies and similar technologies on the Site.

Cookies are small files placed on your device that help websites operate, remember preferences, understand how visitors use the website and, where applicable, support marketing and advertising activities.

We may use cookies to:

• operate and secure the Site;
• remember preferences and interactions;
• enable shopping and checkout functionality;
• understand how visitors use the Site;
• analyse performance and improve our Services; and
• support relevant marketing or advertising activities where permitted.

Some cookies are necessary for the Site to function and cannot be disabled through certain website controls. Other cookies may require your consent depending on their purpose and applicable law.

You can manage or block cookies through your browser settings and, where available, through our cookie consent tools.

Please note that disabling certain cookies may affect the functionality or availability of parts of the Site.

For further information about cookies used by Shopify, please refer to Shopify's applicable cookie information.

Third-Party Websites

The Site may contain links to websites, applications, social media platforms or other online services operated by third parties.

If you follow a link to a third-party website, that website will have its own privacy policies and terms. We are not responsible for the privacy, security or content of third-party websites that we do not control.

We recommend reviewing the privacy policy of any third-party website before providing it with personal information.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without appropriate consent, please contact us using the details provided in the Contact section.

If we become aware that we have collected personal information from a child in circumstances where it should not have been collected, we will take reasonable steps to delete it.

Security & Data Retention

We take reasonable technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide and maintain the Services;
• complete and maintain records of transactions;
• comply with legal, accounting and tax obligations;
• resolve disputes;
• investigate or prevent fraud or misuse; and
• establish, exercise or defend legal claims.

The length of time we retain information will depend on its nature, the purpose for which we collected it and any applicable legal or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it.

Your Rights

Depending on your circumstances and the applicable law, you may have rights in relation to your personal information.

These may include:

Right of Access

You may have the right to request a copy of the personal information we hold about you and information about how we process it.

Right to Rectification

You may have the right to ask us to correct inaccurate or incomplete personal information.

Right to Erasure

In certain circumstances, you may have the right to ask us to delete your personal information.

Right to Restrict Processing

In certain circumstances, you may have the right to ask us to restrict how we process your personal information.

Right to Object

You may have the right to object to certain types of processing, including processing based on legitimate interests and, in particular circumstances, direct marketing.

Right to Data Portability

Where the relevant legal requirements are met, you may have the right to receive certain personal information you have provided to us in a structured, commonly used and machine-readable format, or request that it is transferred to another organisation.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Managing Marketing Communications

You can opt out of marketing communications at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Opting out of marketing communications will not affect essential communications relating to your purchases, orders, account or customer support.

Complaints

If you have concerns about how we have collected or used your personal information, please contact us first so that we have an opportunity to address your concern.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection supervisory authority, if you believe that your personal information has been handled unlawfully or your data protection rights have not been respected.

You can find further information about making a complaint through the ICO's website.

We may need to verify your identity before responding to certain requests. This is a security measure designed to ensure that personal information is not disclosed to the wrong person.

We will respond to valid rights requests within the time period required by applicable law. Your rights are subject to certain exemptions and limitations under data protection law, so they may not apply in every circumstance.

International Transfers

Some of the third-party service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place.

Depending on the circumstances, these safeguards may include transferring information to a country recognised as providing an adequate level of protection or using an approved transfer mechanism or appropriate contractual safeguards.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your data protection rights, please contact us:

Coffees Club Ltd
Email: coffeesclub@customercontact.info
Address: 167–169 Great Portland Street, London, ENG, W1W 5PF, GB

For the purposes of applicable data protection laws, Coffees Club Ltd is the data controller of your personal information unless otherwise stated.

If you are dissatisfied with how we have handled your personal information after contacting us, you may also contact the Information Commissioner's Office (ICO), which is the UK's data protection supervisory authority.